Postal Address and contact details: 50 Charters Towers Road Hermit Park QLD 4812 Tel: (07) 4766 9688 Email: [email protected] www.evergreenadvisers.com.au
Australian Financial Services Licence Number: 499827
The purpose of this Financial Services Guide
The purpose of this Financial Services Guide (FSG) is to assist our clients in determining whether the products and services in this guide are suitable for their circumstances. • Who are we? • What services we provide • How we are paid • Your right to privacy • Our complaints process • Other matters Throughout this FSG, Evergreen Financial Advisers Pty Ltd is referred to as “EFA”, “we”, “us”, “our”, “the licensee” or any variations. The term “Financial Adviser” refers to authorised representatives. If you need more information or clarification, please contact us.
Who are we?
At Evergreen Financial Advisers we are proudly Townsville based providing financial advice for small business owners, families and veterans. To learn more click here.
What services we provide
At Evergreen Financial Advisers, we provide financial advice for small business owners, families of all shapes and sizes and veterans. We welcome enquiries from individuals and their trusted advisers. From our office in Townsville, we provide service to clients across Australia. To learn more click here.
Personal advice versus general financial advice Our initial advice to you will be documented in a plan called a ‘Statement of Advice’ (SOA), which details the advice given to you, why we believe that it is appropriate, any disadvantages of our advice, exact details of any remuneration that we or our associates receive as a result of the advice and if replacement of an existing financial product is recommended, any consequences from that replacement. If your circumstances have not changed significantly and we provide further advice to you, in addition to your SOA, we can provide a ‘Record of Advice’ (ROA) upon your request at any time up to 7 years from the date we gave you the further advice. You can request a record of the advice by contacting our office. If, as part of our advice, we recommend a financial product (other than shares), we will provide you with the relevant Product Disclosure Statement for each product which discloses who the product provider is, the features of the product, costs associated with it and risks of investing.
How we are paid
We receive fees for initial advice, implementation, and ongoing advice. We also receive commission for insurance products you purchase. Your financial plan will outline all fees and commissions inclusive of GST. To learn more click here.
Your right to privacy
While determining a financial plan for you, we will explore your individual objectives, financial situation and needs before we recommend any financial product. You have the right not to divulge this information to us if you so wish. In this case, we will advise you that we might not be able to provide the best possible financial advice without having regard for all the relevant information. We will record this advice in your personal information file. We use a server-based system for the storage of electronic information which is based in the United States. Your right to privacy under the Australian Privacy Act (1988) is unaffected. We keep a record of your personal information, which may include details of your investment objectives, financial situation, and particular needs you provide to us. Upon your request, we can provide you with a copy of all your personal information and advice documents, which we keep on record for at least seven years. (Please note that a fee for this service may apply). You may request this information by sending an email to [email protected]
Complaints process
We are committed to providing our clients with high quality financial advice. If you have a complaint about the service we provide, please contact us by clicking here or in writing to 50 Charters Towers Road, Hermit Park QLD 4812. We will resolve your complaint within 30 days. If after 30 days we cannot reach a satisfactory resolution to your complaint, we are a member of the Australian Financial Complaints Authority (AFCA), and you can raise your concerns directly with them: telephone: 1800 931 678 (9am - 5pm AEST/AEDT weekdays), email: [email protected]
Other matters
In the event we make a recommendation to acquire a particular financial product (other than securities) or offer to issue or arrange the issue of a financial product, we must also provide you with a Product Disclosure Statement containing information about the product. This will enable you to make an informed decision as to the suitability of that product for you. We hold professional indemnity insurance cover for the activities conducted under our Australian Financial Services licence which satisfies the requirements of Section 912B of the Corporations Act 2001 for compensation arrangements.