Set up your Acenda Insurance Customer Portal in these easy steps

If you’ve recently had an Acenda (MLC) Insurance policy set up for you or are a long-term member that’s never accessed your information online, you could be missing out on the Acenda Customer Portal!

Using the Acenda Customer Portal, you can: 

• Review your policy details, including your sum insured and anniversary dates; 
• Manage your beneficiaries; 
• Generate a Certificate of Currency; 
• Download Income Protection tax statements; 
• Keep your contact details up to date; 
• Update your payment details; 
• Pay your premiums using a credit card; and  
• View and download documents Acenda have sent to you. 

To create your account, you’ll need to visit https://my-login.acenda.com.au/. 

Select Forgot your password or first time logging in? to head to the Reset password page. 

Enter your Customer Number. 

Choose Reset via SMS for a one-time code or Reset via Email for a reset password link.

Enter the one-time code and select Verify. 

Create your new password – and remember to keep it safe for future logins.

If you have any issues with the log in process, please reach out to Acenda on 13 65 25, Monday to Friday 8.30am to 6pm (AEST/AEDT).  

Please note that we are unable to assist with the questions or issues related to the Acenda Customer Portal.